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Privacy Policy

Catering Hardware Direct

 

Catering Hardware Direct (we) are committed to protecting and respecting privacy.

This policy (and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.cateringhardwaredirect.co.uk you are accepting and consenting to the practices described in this policy.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site cateringhardwaredirect.co.uk (our site) or by communicating with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order with us, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem. The information you give us may include your name, address, e-mail address and phone number, financial and debit/credit card information.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive. Cookies contain information that is transferred to your browser or hard drive.

We may use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control and which will be covered by the third parties’ privacy policy. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can generally block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies, or to notify you when you are sent a cookie. You can find out how to disable cookies from your browser and delete cookies currently stored on your browser by clicking “help” on your browser menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

USES MADE OF THE INFORMATION (PURPOSES OF PROCESSING)

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us or to take steps at your request prior to entering into a contract;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (such as the order form or registration form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer/device;
  • to comply with legal obligations to which we are subject (including but not limited to the pursuit or defence of legal proceedings as a result of the supply of the Goods; compliance with a court order or judgment; abiding by any law, regulation or government request; co-operating with regulatory bodies; co-operating with third parties to prevent money laundering and fraud, and to uphold our terms and conditions or other agreements between us);
  • to evaluate the use of goods for market and product analysis.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

HOW LONG WE STORE YOUR INFORMATION FOR

We store your information for as long as is strictly necessary for the purposes of processing as listed above at “USES MADE OF THE INFORMATION (PURPOSES OF PROCESSING)”.

DISCLOSURE OF YOUR INFORMATION

We have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Oxford Hardware Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any terms of use in relation to the website, our Conditions or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Oxford Hardware Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Our online store is hosted by Magento Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to you. Magento Inc has put in place adequate measures, such as contractual clauses adopted by the European commission to protect personal data.  By submitting your personal data to us, you agree to this transfer, storing or processing. Oxford Hardware Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted through the Payment Card Industry Data Security Standard PCI-DSS or by using SSL technology. Third party payment processors may be engaged to process the payment of your online order. These third party payment processors may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function. Your purchase data (card number, issue/expiry date/cvv) is stored only as long as is necessary to complete your purchase transaction. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at sales@cateringhardwaredirect.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Data Protection Act 1998 and from 25 May 2018, the General Data Protection Regulation (the data protection legislation), gives individuals the right to access information held about them. Your rights can be exercised in accordance with the data protection legislation.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

ABOUT CATERING HARDWARE DIRECT

Catering Hardware Direct and CHD are trading names of Oxford Hardware Limited (company number 04177549). We are a company registered in England and Wales and our registered office is at 2b Marston House, Cromwell Business Park, Chipping Norton, Oxfordshire, UK, OX7 5SR. Our main trading address is Catering Hardware Direct, Burland House, Oxhill, Warwick, UK, CV35 0RD. Our VAT number is GB768467178. We operate the website www.cateringhardwaredirect.co.uk

 

For the purpose of the data protection legislation, the data controller is Oxford Hardware Limited of 2b Marston House, Cromwell Business Park, Chipping Norton, Oxfordshire, UK, OX7 5SR. Our main trading address is Catering Hardware Direct, Burland House, Oxhill, Warwick, UK, CV35 0RD.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@cateringhardwaredirect.co.uk.